Refund policy

1. No Refunds or Returns on Opened Products

Due to the nature of our products (beverages), we do not accept returns or refunds on opened items for safety and hygiene reasons. Please check your order carefully upon arrival.

2. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or incomplete order, please contact our customer service team within 48 hours of delivery with the following details:

  • Your order number

  • Photos of the damaged or incorrect item(s)

  • A brief description of the issue
    We will assess the claim and provide a resolution, which may include a replacement or store credit at our discretion.

3. Address & Delivery Issues

  • Customers are responsible for providing accurate shipping details. We are not liable for delays or lost parcels due to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

  • If your order is marked as delivered by the courier but has not been received, please contact the courier directly. We are not responsible for lost or stolen parcels once marked as delivered.

4. Order Cancellations & Changes

  • Once an order has been placed, it cannot be cancelled if it has already been processed for shipping.

  • If you need to make changes to your order, please contact us as soon as possible. While we will try our best to accommodate changes, we cannot guarantee them.

5. Shipping Delays

  • Delays may occur due to unforeseen circumstances, including weather conditions, courier issues, or high order volumes. We are not responsible for delays once your order has been dispatched.

  • If your order has not arrived within the estimated delivery time, please check your tracking number before contacting us.

6. Refunds & Returns

  • While we do not accept returns on opened products, should a refund or return be approved under exceptional circumstances, the cost of return shipping will be at the buyer’s expense.

7. Contact Us

For any shipping-related inquiries, please reach out to our support team:

  • Company Name: Sorted

  • Email: Hello@drinksorted.com.au

  • Postal Address: PO BOX 5118, Mordialloc

  • ABN: 67608990557

  • ACN: 608990558

Thank you for choosing Sorted – Your Clear Sign to a Happy Gut!