Terms and Conditions
Sorted Terms and Conditions
Last updated: 20 October 2026
1. Who we are
1.1 This website, drinksorted.com.au, and the Sorted brand are operated by Redland Pharmaceuticals Pty Ltd (ABN 71 632 863 631, ACN 632 863 631), the owner of the Sorted brand ("Sorted", "we", "us", "our").
1.2 Our address is 1/33 Doherty Street, Brendale QLD 4500, Australia. You can email us at hello@drinksorted.com.au or call us on 1300 483 100.
1.3 These terms apply when you use our website or buy from us. By using the website or placing an order, you agree to them. Please read them alongside our Refund Policy, Privacy Policy and Shipping Policy.
2. Your rights under the Australian Consumer Law
2.1 Nothing in these terms limits your rights under the Australian Consumer Law. Where a term would do that, it does not apply to the extent it would.
2.2 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.3 If a product arrives damaged, faulty, incorrect or incomplete, contact us at hello@drinksorted.com.au with your order number and, if you can, a photo. For a major failure, you choose a refund or a replacement. For a minor failure, we will fix it within a reasonable time with a replacement or refund. We only give store credit instead of a refund if you ask for it.
3. Using our website
3.1 You must be 18 or over to place an order, or have a parent or guardian's permission.
3.2 You must not use the website for anything unlawful, to send viruses or harmful code, to collect other people's personal information, to post false, abusive or defamatory content, or to interfere with the website's security.
3.3 We may suspend or stop your access if you break these terms.
4. Product information
4.1 We try to describe and show our products accurately. Colours on your screen may differ slightly from the real product.
4.2 Information on our website about gut health, fibre and ingredients is general information only. It is not medical advice. If you have a medical condition, are pregnant, or take medication, talk to your doctor before changing your diet.
4.3 Always read the label on the product you receive for ingredients, allergens and nutrition information.
5. Prices and payment
5.1 Prices are in Australian dollars and include GST.
5.2 We may change prices at any time, but a change won't affect an order we have already accepted.
5.3 If a product is listed at the wrong price because of an obvious error, we may cancel the order and give you a full refund.
6. Orders
6.1 Your order is an offer to buy. We accept it when we send your shipping confirmation.
6.2 We may limit quantities, or decline or cancel an order, for example if stock runs out or an order looks like it is for resale. If we cancel, we will refund any amount you paid in full.
6.3 Please give us an accurate delivery address. If you need to change or cancel an order, email us as soon as possible. We can't change an order once it has been packed.
7. Subscriptions
7.1 Subscribe & Save orders renew automatically at the frequency you choose until you cancel.
7.2 You can skip, pause or cancel a subscription from your account, or by emailing us, before your next billing date.
7.3 Subscription discounts and terms are set out on our Subscriptions page. We will tell you before we change the price of an active subscription.
8. Delivery
8.1 We deliver within Australia. Delivery times are estimates and set out in our Shipping Policy.
8.2 If your parcel is lost or damaged before it reaches you, contact us and we will work with you and the courier to put it right.
9. Change of mind
9.1 Because our products are food and drink, we can't take back opened products just because you changed your mind. This does not affect your 100% Satisfaction Guarantee (section 10) or your rights under the Australian Consumer Law (section 2).
10. 100% Satisfaction Guarantee
10.1 What we promise. If you try Sorted Prebiotic and aren't happy with it for any reason, we'll refund what you paid for it. You don't need to send the product back.
10.2 Which products. The guarantee covers Sorted Prebiotic drinks bought in Australia from drinksorted.com.au or an authorised retailer, such as Coles. It does not cover Sorted Fizzy or other products, though your rights under the Australian Consumer Law still apply to them.
10.3 Time limit. Contact us within 30 days of the purchase date on your receipt or order confirmation.
10.4 How to claim. Email hello@drinksorted.com.au with:
- your name and the email address or phone number we can reach you on;
- proof of purchase: your order number, or a photo of your receipt showing the product, price, store and date;
- a short note on why it wasn't for you. This is only so we can improve, and it won't affect your claim.
10.5 What we'll do. We'll reply within 3 business days. Once your claim is approved, we'll refund the amount you paid for the product, excluding any delivery fee, within 10 business days: to your original payment method for online orders, or by bank transfer for purchases from a retailer such as Coles.
10.6 Costs. Claiming is free. You won't need to post anything back to us. If you do have a reasonable cost in making a claim, tell us and we'll reimburse it.
10.7 Limits. One guarantee claim per person or household. We may decline claims that are fraudulent, duplicated, or use altered or another person's proof of purchase.
10.8 Who offers it. This guarantee is offered by Redland Pharmaceuticals Pty Ltd (ABN 71 632 863 631), the owner of the Sorted brand, 1/33 Doherty Street, Brendale QLD 4500. Email hello@drinksorted.com.au or call 1300 483 100.
10.9 Your other rights. This guarantee is in addition to your other rights and remedies under the law, including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
11. Reviews and content you send us
11.1 If you send us a review, photo, video, comment or idea, you let us use, edit and share it to promote Sorted, without payment, unless we agree otherwise in writing. We will credit you by first name if we can.
11.2 What you send must be honest, must be your own and must not break anyone else's rights. We may remove content that breaks these rules.
12. Other websites and tools
12.1 Our website may link to other websites or use other providers' tools, such as payment, review or delivery-tracking services. Those providers have their own terms, and we aren't responsible for their content.
13. Our intellectual property
13.1 The Sorted name, logo, designs, photos and text on this website belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.
14. Privacy
14.1 We handle your personal information in line with our Privacy Policy.
15. Our liability
15.1 Subject to section 2, we are not liable for any indirect or consequential loss, such as loss of profit, arising from your use of the website.
15.2 We do our best to keep the website running and accurate, but we can't promise it will always be available or error-free.
16. Changes to these terms
16.1 We may update these terms from time to time. The "last updated" date at the top shows when. The version in place when you place an order applies to that order.
17. Governing law
17.1 These terms are governed by the laws of Queensland, Australia. You and we submit to the courts of Queensland.
18. Contact us
Redland Pharmaceuticals Pty Ltd, owner of the Sorted brand
ABN 71 632 863 631 · ACN 632 863 631
1/33 Doherty Street, Brendale QLD 4500, Australia
hello@drinksorted.com.au · 1300 483 100
