< Faqs – Sorted

FAQs

Got a question? We've probably been asked it before. Questions about what's in the drinks are answered on our What's Inside page.

    Ordering & shipping

    • Anywhere in Australia. We don't ship internationally yet.

    • We pack orders within 1 to 3 business days. After that, delivery takes 3 to 5 business days to metro areas and 5 to 10 business days to regional areas.

    • Shipping is calculated at checkout based on where you are and how much you order. Subscribers get free shipping on every order.

    • As soon as your order ships, we'll email you a tracking number.

    • If it hasn't shipped yet, probably! Email us at hello@drinksorted.com.au as soon as you can and we'll sort it.

    Discounts & subscriptions

    • Yep. Join the Sorted crew with your email and get 15% off your first order.

    • Pick your flavours and how often you want them, and you'll save 10% on every order, with free shipping. Your drinks turn up on repeat, so the fridge never runs dry. Start a subscription.

    • Anytime. Log in to your account to skip a delivery, change flavours, pause or cancel. No lock-in contracts.

    • Sorry, no. Discount codes can't be combined, with each other or with the 10% Subscribe & Save discount. One discount per order.

    Returns & our guarantee

    • We've got a 100% satisfaction guarantee. Contact us within 30 days of purchase and we'll give you a full refund of the purchase price. Proof of purchase required. See our terms.

    Where to buy

    • Sorted Prebiotic is rolling into 800+ Coles stores across Australia. Use our store finder to find your closest.

    • Stores are setting up their shelves between 12 and 25 October, so some get it before others. Check back in a week, or order online and we'll bring it to your door.

    • Yes. Sorted Prebiotic and Sorted Fizzy are both available in our online shop.

    The basics

    • Prebiotics are plant fibres that feed the good bacteria already living in your gut. Think of them as fertiliser for your gut garden.

    • Probiotics are the live good bacteria. Prebiotics are the fibre they eat. Sorted is a prebiotic drink: it doesn't add bacteria, it feeds the ones you've got.

    • Most Aussie adults don't eat enough fibre, and a Sorted Prebiotic gets you halfway to your daily target in one bottle.

    • Ingredients, nutrition, sweeteners, kids, keto and more are all on our What's Inside page.

    Still got a question?