Privacy Policy

Sorted Privacy Policy
Last updated: 20 October 2026

1. Who we are

1.1 Sorted is owned by Redland Pharmaceuticals Pty Ltd (ABN 71 632 863 631), 1/33 Doherty Street, Brendale QLD 4500, Australia ("Sorted", "we", "us", "our").

1.2 This policy explains how we collect, use, share and protect your personal information when you visit drinksorted.com.au, buy from us, contact us or join our mailing list. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

2.1 Order and account details: your name, email address, phone number, delivery and billing address, what you order, and your order history. If you have an account or subscription, we also hold your login details and subscription settings.

2.2 Payment details: payments are processed by our payment providers (such as Shopify Payments, Shop Pay, Apple Pay and Google Pay). We don't see or store your full card number.

2.3 Guarantee and support requests: what you send us when you contact us, including proof of purchase (such as a receipt photo) and, if you choose a bank transfer refund, your bank account name, BSB and account number.

2.4 Marketing preferences: your email address and whether you've signed up to hear from us.

2.5 Website usage: information collected automatically when you browse, such as your device, browser, IP address, approximate location, the pages you view and how you found us. We collect this using cookies, pixels and similar tools.

2.6 Reviews and content: reviews, photos or videos you send us or post about Sorted.

2.7 We don't ask for sensitive information, such as health information. Please don't include health details when you contact us unless you need to, for example to explain a reaction to a product.

3. How we use it

3.1 We use your information to:

• process, deliver and support your orders and subscriptions;
• handle refunds, returns and 100% Satisfaction Guarantee claims;
• answer your questions and deal with complaints;
• send you marketing emails or texts, if you've agreed to receive them;
• show you relevant ads on other websites and social media, and measure how our ads perform;
• understand how people use our website so we can improve it;
• prevent fraud and keep our website secure; and
• meet our legal obligations.

4. Marketing

4.1 We only send marketing emails or texts if you've signed up or agreed to receive them. Every marketing message has an easy way to unsubscribe, and you can also email us to stop them.

4.2 Even if you unsubscribe, we may still send messages about your orders, subscription or account.

5. Cookies, analytics and advertising

5.1 We use cookies and similar tools from Shopify, Google and Meta (Facebook and Instagram) to run the website, understand how it's used, and show and measure ads.

5.2 You can block or delete cookies in your browser settings, though some parts of the website may not work properly. You can also manage ad settings with Meta and Google, and opt out of Google Analytics using Google's opt-out tool.

6. Who we share it with

6.1 We only share your information as needed to run our business, with:

• our online store platform (Shopify) and payment providers;
• couriers and our warehouse, to deliver your order;
• email, analytics and advertising providers, such as Google and Meta;
• our professional advisers, such as accountants and lawyers; and
• government agencies or others where the law requires it.

6.2 We don't sell your personal information.

7. Overseas storage

7.1 Some of our providers store or process information outside Australia, including in the United States and Canada. We use well-known providers and take reasonable steps to make sure they protect your information.

8. Keeping it safe

8.1 We take reasonable steps to protect your information from misuse, loss and unauthorised access. We limit access to the people who need it, and we delete or de-identify information when we no longer need it for business or legal reasons. Bank details you give us for a refund are only used for that refund.

8.2 No system is completely secure, so please let us know straight away if you think your account has been compromised.

9. Accessing and correcting your information

9.1 You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We may need to confirm your identity first. We'll respond within 30 days.

10. Children

10.1 Our website isn't directed at children under 16, and we don't knowingly collect their information. If you think a child has given us their details, contact us and we'll delete them.

11. Complaints

11.1 If you have a concern about how we've handled your personal information, please email us and we'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to this policy

12.1 We may update this policy from time to time. The "last updated" date at the top shows when.

13. Contact us

Redland Pharmaceuticals Pty Ltd, owner of the Sorted brand
ABN 71 632 863 631
1/33 Doherty Street, Brendale QLD 4500, Australia
hello@drinksorted.com.au · 1300 483 100