Delivery & Returns, sorted.

When should I expect my delivery?

Your delicious package will usually arrive within 3 – 7 business days (under normal circumstances) Holidays and busy months may cause delays.

Do I need to be at home for delivery?

You don’t have to be home. The delivery person will leave your carton of SORTED drinks in a safe place. If this is not possible they are instructed to leave a note so that you can collect it from your nearest post office.

Can it be delivered to a PO Box?

They’re too tiny for the cartons. So, no.

Can I get delivery to a parcel locker?

If your parcel locker can accommodate a carton with these dimensions, then yes. 21cm L x 16cm W x 13cm H

It's not for me, can i get a refund?

As a small business, we cannot offer refunds at this stage. Sorry! Hope you’ll understand.

Can you deliver to apartments?

If your apartment building can be accessed by AusPost (most are) then yes.

Which carrier do you deliver with?

We use Australia Post to deliver your cartons of SORTED prebiotic soft drinks.

Can I track my order?

Yeah, absolutely. We’ll email you the tracking code once your package is dispatched.

How are my drinks delivered?

They’re delivered at ambient temperature. They can stay outside without any effect on the quality.

My package was stolen, what do I do?

Oh no! But these things do happen occasionally. Get in touch with us and we’ll work something out with you.

I didn't like it, Can I return it?

Awwh nooo! See if any of your friends like it. At this stage, we do not accept returns.

The package arrived damaged, now what?

Our cartons are pretty, but they’re meant to be disposed of. But if your cans have been damaged, please get in touch with us with pics on hello [at] drinksorted [dot] com [dot] au

Did we miss something? Send us your question and we’ll get back to you quickly.